Bikes have a one-year warranty against material defects and craftsmanship on all components except for models with electronics. Electronics have a 6 month warranty and is void with improper use, commercial use, overcharging or power surges. Warranty does not cover damage from collisions, improper use or overloading bikes with excessive weight\passengers or exposure to weather such as rain/moisture. Warranty does not cover bikes for commercial use. Should there be a material defect, we reserve the right to replace any parts, replace your bike or offer a discount. We will work with you to replace any parts as needed, and you can always order spare or replacement parts from us beyond the warranty period. If you need to return for any other reason, we can offer a full refund less the actual cost of freight. Purchaser is also responsible for return freight or transport costs.
When bikes arrive, please inspect the shipment for damages. We pack the bikes in steel frames to protect them and often the outer packaging gets damaged but the bikes are intact. If there is any damage please be sure it is noted on the paperwork so we can file a claim. If the item arrives and is destroyed or damaged beyond reasonable repair, please refuse the shipment and it will be sent back to us at no additional freight cost to you. Once you receive and sign for the bikes, we cannot ship back free of charge and any return freight costs are your responsibility.